When it comes to choosing a towing company, for whatever reason you need towing services, it’s important to first review a list of model ratings to separate the trustworthy companies from the “here today gone tomorrow” towing companies. If you want to make sure that the towing company you choose is trustworthy, it’s best to start by learning the ten signs that measure a company’s level of professionalism and reliability. These signs can help you better assess whether a towing company is right for your towing needs. Read on to learn these ten signs and be prepared for the next time you need a trailer.
Customer Reviews
One of the best places to start is by looking for reviews from past and current customers. If a business has nothing but terrible reviews from real customers, there probably isn’t a reason to keep evaluating their credentials. Customer reviews are powerful and can better identify a company’s business ethics and workmanship. But keep in mind that sometimes customer reviews are very one-sided. If there are only a few negative reviews, don’t let this stop you from learning more about the company or using their services.
Full Fee Disclosure
It is important that a towing service is willing and open to disclosing all towing prices and fees prior to providing its services. This shows that you can trust them and that they are honest. It also ensures that you will not be charged additional fees after you receive your services.
Licenses and Insurance
Always make sure that a towing company has all the necessary licenses and insurance to comply with your state regulations. This is for liability purposes in the event of an accident or damage to the crane. This also indicates that they are a professional business and operate legally.
Employee Drug Testing
If a towing company employs drug-free drivers, you can be sure that they are qualified, responsible, and capable of providing safe towing services.
Employee Background Checks
It is also important that a towing company conduct state and federal background checks on all drivers before hiring them. This ensures that your crane operators are trustworthy and upstanding citizens.
Employee Driving Background Checks
A towing service must be serious about employing drivers with valid driver’s licenses and good driving records. This is a sign of professionalism and increases customer confidence.
Driver Certifications
Certified tow truck drivers indicate a company’s professionalism and driver qualifications. Examples of such certifications include Wreck Master, Towing and Recovery Association of America, and state certifications.
Vehicle Safety
A towing company must have an effective 24-hour monitoring system for all towed vehicles. Competent vehicle security prevents theft and vandalism. You can be sure that your car or truck will still be there when it’s time to pick it up.
Diverse Fleet and Sufficient Equipment
You want to make sure that a towing company has a diverse selection of tow trucks, recovery vehicles, and other specialized towing equipment. This not only indicates a higher level of professionalism, but also ensures that they are fully equipped to handle any towing need or situation.
GPS systems
If an Indianapolis towing company doesn’t have modern navigation systems on its tow trucks, it’s probably a small business or an overnight towing service. A small company is not a bad thing, especially for quick or light towing needs, but if you have an expensive vehicle or a complex and difficult towing need, you may want a company with modern practices like GPS systems. This also ensures a faster response time, which means fewer wait times.